The Boss As Human Shield

The Boss As Human Shield

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Managing Yourself

The Boss as Human Shield:
The Boss as Human Shield Good Leaders Protect their employees from lengthy meetings, meddlesome superiors, and a host of other roadblocks to doing real work Robert I. Sutton 2

The Boss as Human Shield:
The Boss as Human Shield Threats to Productivity Disruptive technology Interfering superiors Senseless organizational practices Abusive clients and customers Best bosses identify and slay those dragons, thereby protecting the time and the dignity of their people and enabling them to focus on real work 3

Slide 4:
“After you plant a seed in the ground, you don’t dig it up every week to see how it is doing.” William Coyne Head research and development 3M The best bosses are committed to letting their workers work. They take pride in being human shields, absorbing or deflecting heat from inside and outside the company, doing all manner of boring and silly tasks, and battling idiots and slights that make life harder than necessary on their people. 4

Resist Your Worst Instincts:
Resist Your Worst Instincts 5

Resist Your Worst Instincts:
Resist Your Worst Instincts Late theater director Frank Hauser said, in his book Notes on Directing Didn’t keep “actors hanging about needlessly” “Guard against the director’s first great vice - rabbiting on, making the same point again and again Start and End the Meetings on time Will Wright, designer of computer games The Sims and Spore Used Ocean Quigley - A creative, impatient artist who worked for him - as his “canary in the coal mine” at meetings. Trick to make his designers think harder about calling unnecessary meetings. When someone booked one, he charged that person a dollar. 6

Make It Safe to Fight Right:
Make It Safe to Fight Right Constructive battles - enabling people to feel safe to speak their minds, even to the leader Pixar’s Brad Bird Won Academy Awards for directing The Incredibles and Ratatouille, is a vigorous advocate of constructive conflict. Pixar had Blockbusters starting with Toy Story Hired by Bosses Steve Jobs, Ed Catmull , and John Lasseter “Mess with our heads, shake it up,” 7

Protect from External Intrusions and Time Sinks:
Protect from External Intrusions and Time Sinks “Someone only half in jest, once defined as Manager as that person who sees visitors so that everyone else can get his work done” - Henry Mintzberg Protecting from Emails and Instant Messaging In 2008, in Intel 300 Engineers and Managers kept their Emails and IM clients offline for 4 hrs every Tuesday Enhanced “Effectiveness, efficiency and quality of life for numerous employees” Bonny Simi from Jetblue Changed the evaluation form for Performance review such that the time for filling reduced from 2hrs to 20 min GM Slashed the number of regular Reports from 94 to 4 prepared by its research group. 8

Defy Idiocy from On High:
Defy Idiocy from On High In the mid-1980s, a large retail chain was closing over 100 stores. The Retail Action, asked Mr. Robert to study eight closings: four deemed “good” and four “bad,” depending on how much business the company retained. On conducted interviews at these stores, it was found that managers responsible for “good” closings rarely followed the Rat Patrol’s procedures. One “good” manager held up his thick corporate manual and bragged that the secret to his success was ignoring it and other instructions from the Rat Patrol. 9

Practice Creative Incompetence and Malicious Compliance:
Practice Creative Incompetence and Malicious Compliance To do a quick, crummy job and move on to more-crucial issues 10

Slay – or Slow – Their Enemies:
Slay – or Slow – Their Enemies Mean-spirited, abusive people can undermine attitudes and performance Good bosses also protect their people from demeaning, overly demanding, and frustrating clients and customers. 11

Take the Heat:
Take the Heat Former New York Yankees manager Joe Torre was beloved by his coaches and players 12

Self-Awareness is the Key:
Self-Awareness is the Key Good bosses shield their employees from distress and distraction in diverse ways, whether be They work day after day to enhance their self-awareness; stay in tune with followers’ worries, hot buttons, and quirks; and foster a climate of comfort and safety. Operating in this way helps bolster your people’s performance and well-being. And a nice by-product is that they will have your back, too. hind the scenes or publicly. 13

Protecting Your People Isn’t Always Practical:
Protecting Your People Isn’t Always Practical Political Power Rotten Apples Your own Well-Being